How to create a Neon account and use the mobile application

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How to create a Neon account and use the application

I have recently talked about the best Swiss banks. I think that Neon is the best Mobile Swiss bank there is!

They have very low fees. And they have an excellent mobile application, with all the features you really need. And everything is available in English. This makes it a perfect fit for most people. I think it is the best fit for my audience.

So today, I want to walk you through creating an account with Neon. I will go through all the steps of the account creation with screenshots and explanation. It is a straightforward process that should not take you more than 10 to 15 minutes.

After this, we are going to see the main features of the mobile application.

If you have questions about Neon, please let me know in the comments below. I will be glad to answer all I can!

Neon

Neon MasterCard
Neon MasterCard

Neon is an entirely digital bank in Switzerland. It is a rather new actor in the banking industry. Its main advantage is that it is entirely free. Moreover, their application is also straightforward to use.

In fact, Neon is not really a bank since they do not have a banking license. However, your money is held by the Hypothekarbank Lenzburg bank. Therefore, your money is protected up to 100’000 CHF according to Swiss law.

If you use it correctly, it will be entirely free. For this, you need to limit yourself to no more than two withdrawals per month. And you also should not use their card for foreign currencies transaction.

But used correctly, Neon is the best Swiss bank you can have!

There is no more reason to pay for a bank account.

To learn more about Neon, read my full review of the Neon Bank.

If you want to learn more about Neon from another person, I have interviewed Neon’s founder, Julius Kirscheneder.

Create a Neon Account

The Neon application on the app store
The Neon application on the app store

So, let’s get started with our Neon Account creation!

The first step is to install the Neon mobile application if you have not done so already. The application is available on both Android and iPhone. All my examples will be made with an Android. But there should not be many differences between Android and iPhone.

1. Personal Information

Once you are done installing, you can start the app and start the account creation process. There is really nothing complicated about the entire process. It begins with filling personal information as usual.

Neon account opening
Neon account opening
The 3 steps of Neon account creation
The 3 steps of Neon account creation
Neon Privacy Alerts
Neon Privacy Alerts
Enter your personal information for Neon
Enter your personal information for Neon
Enter your contact details for Neon
Enter your contact details for Neon
Enter the voucher to get 10 CHF for free
Enter the voucher to get 10 CHF for free
Legal questions for Neon Account
Legal questions for Neon Account
Declaration of tax for Neon account
Declaration of tax for Neon account
Accept the Neon conditions
Accept the Neon conditions

They will ask you all the necessary information that you can expect: names, address, phone, and email. You will also have to enter your place of origin, nationality, and civil status. This is standard information for all banks in Switzerland.

Make sure you enter your email correctly since they will ask you to confirm it. You will receive a code on your email and will have to use it during the application process.

Then, you will have the possibility of entering an invitation code. You can use my code F9YMGT to receive 10 CHF for free once the registration is final. And I will also receive 10 CHF as well.

After you have entered the voucher (thank you!), you will have to answer a few legal questions. Once again, nothing special here, only standard banking stuff. They will ask you if you are only taxable in Switzerland and if you are the owner of the assets you are going to deposit in this account.

After this, you will have to accept the terms and conditions. And this is already it for the first step.

2. Identity Verification

The second part of the process is to verify your information. With a standard bank, you would have to show your ID to the clerk. But here, there is no clerk. So they rely on online verification with a video call.

The second step is an identity check
The second step is an identity check
Prepare your ID for the Identity Check
Prepare your ID for the Identity Check
Start a video call to check your identity
Start a video call to check your identity

Be sure you have your ID ready and some time and a quiet place before you start. Once you begin the process, it will put you in a queue for checking your account.

I called on a Saturday, and there was only one person in front of me in the line. I waited less than two minutes. This is a really excellent service. You may have to wait longer if you do this during the week.

The entire conversation was in English, it went really well with no issues.

First, the person will ask your name. And then, you will be asked to hold still for a picture.

Then, you will have to show your ID on the camera. This works well because they can use the back camera as well. I think it is a well-thought process. You will have to show both sides. And they even asked to tilt it so they can see the security features of the card. I think it is very professional.

Finally, you can request a code during the code. This will send you an SMS with a code. Once you have received it, you can enter it during the call.

As soon as you have entered the code, the person will tell you that everything is in order. At that point, the call will be ended, and you will be brought back to the application. And you will be able to move to the next step of the process.

I was really surprised by this process. It is really the smoothest identity verification method that I have ever seen. The fact that there is an actual person during the process makes it much better.

3. Set Login Code

The last step is very simple once you have gone through the entire process.

The last step is about choosing a Login Code
The last step is about choosing a Login Code
After a successful registration, you have to wait for the account
After a successful registration, you have to wait for the account

You just have to choose a login code of 6 digits that will be used as the code for your account. Make sure to choose something that cannot be found easily. For instance, you should never use your birthday as a code, it is one of the worst password ever. And also, do not use a sequence of 6 times the same digit.

Once you have chosen your login code, enter it, and validate. And then, repeat the password once again and confirm. And now, you just have to wait until Neon creates your account and sends it to you. You cannot log in on the application for the time being since you need your contract number.

Use the application

Once you have received your account number, you can finally start using the app. Since the application is your bank account, you have now access to everything you want to do.

It took about two working days for me to receive my contract number by email. For the Neon card, you will have to wait longer. But you do not need the physical card to get started. You should expect to receive the card and the PIN two different days in the mail. This is always how they deliver bank cards.

Enter your Neon contract number
Enter your Neon contract number
Activate your Neon device
Activate your Neon device

Now, that you have the code, you can log into the application. Your contract number is your login. And you will use the password that you set during the application process. The first time you do that, you will have to validate your device by entering a second code local to this device. If you install the Neon application on several devices, you should use a different code for each of them.

View transactions

The first thing you can do is see your balance and view your transactions. This is directly in the first view of the Neon application. Or you can go to Transactions, and you will see both your balance and all the transactions.

As you can see, for now, my account is pretty empty since I took these screenshots just after funding it from my other bank account.

Payments

The second thing you can also and probably the one you are going to use the most is the ability to make payments from the application.

Start a payment on Neon
Start a payment on Neon
Scan a bill on the Neon application
Scan a bill on the Neon application
Scan an IBAN on the Neon application
Scan an IBAN on the Neon application
Enter a manual payment on Neon
Enter a manual payment on Neon

There are two ways to do that: either manually or via scanning a payment slip. If you have a bill, you want to scan the information line instead of writing everything down manually. This will save you a lot of time.

For the automated way, go into the Payments tab and use the Scan button on the top right corner to start scanning a bill. You just have to align the scanning line with the coding line on the bill. It really works great. And if you want, you can also scan an IBAN on paper if you do not have a bill.

If you want, or need, to enter the information manually, you can start by entering the IBAN number or the account number from the Payments tab. From there, you will then have to enter all the information manually. It is pretty easy. It is precisely the same procedure as all the other banking applications out there.

Other features

There are a few other features in the application as well.

Recurring payments on Neon
Recurring payments on Neon
Account Statements on your Neon account
Account Statements on your Neon account

You can generate PDF account statement from the Profile menu. You can make one account statement per month or per year for all the time you have used Neon.

You can also define some recurring payments. These are payments that will be automatically executed at a set time. Once again, you can do this either via scanning a bill or via entering all the information manually.

Finally, you can also obtain all your banking details. This can be very practical if you need someone else to deposit money in your account. You can find all this under Profile -> Banking Information.

Conclusion

The Neon application does not have many features. But I think that this is an advantage rather than a problem. I think most people do not need many features. You do not need anything fancy with your bank account.

I really do not think people should automate their personal finances. And I do not think people need some fancy budgeting apps.

The Neon bank account is the best digital bank account available in Switzerland currently. It has all the features that people need, and it is entirely free if you use it correctly.

If you want to create a Neon account, do not forget to use the code F9YMGT during the application process. That way, you will receive 10 CHF for free. And I will also receive 10 CHF, which will help cover the expenses of the blog.

Do you have a Neon account? What do you think of Neon? And what did you think about the Neon application?

About the author

Mr. The Poor Swiss

Mr. The Poor Swiss is the main author behind thepoorswiss.com. In 2017, he realized that he was spending more and more every year, falling into the trap of lifestyle inflation. He decided to cut on his expenses and increase his income. This blog is relating his story and findings. In 2018, he saved more than 40% of his income. He made it a goal to reach Financial Independence. You can send Mr. The Poor Swiss a message here.

2 thoughts on “How to create a Neon account and use the mobile application”

  1. Thanks for the post. For me neon is only missing the ebill. I don’t have automatic d├ębits but still makes it much easier to get the invoices there and just need to validate. Any idea of if and when they will get ebill?

    1. Hi Luis,

      You’re welcome.

      I do not know when it will be done. But I know that they are working on it and that it is one of their priority features to release. It should come soon, but I do not have more details.

      What’s your current bank account if you don’t mind me asking?

      Thanks for stopping by!

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